Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

Filter By

Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Nov 2020

Good if all you need is a simple ticketing system.

Likeliness to Recommend

8 /10

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Efficient Service

N M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2020

Quality software for IT Help Desk professionals

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

price and community

What is your favorite aspect of this product?

overall value for the price

What do you dislike most about this product?

slow web interface

What recommendations would you give to someone considering this product?

overall value for the price

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Rachel S.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Great tool at an even better price- free

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

How much you get for free. I don't think I could justify buying a help desk solution from anyone else!

What is your favorite aspect of this product?

The ease for users to submit tickets either by the portal or email.

What do you dislike most about this product?

No clear dislikes

What recommendations would you give to someone considering this product?

It's free- just give it a shot!

Pros

  • Reliable
  • Enables Productivity
  • Security Protects

Cons

  • Less Performance Enhancing
  • Commodity Features

Most Popular Spiceworks Cloud Help Desk Comparisons