What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSpiceworks Cloud Help Desk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Spiceworks Cloud Help Desk.
86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Izmet B.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jan 2023
Best product for small businesses
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Price is right
What is your favorite aspect of this product?
Easy customization
What do you dislike most about this product?
It is not ITIL certified
What recommendations would you give to someone considering this product?
Great product for small businesses.
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Please tell us why you think this review should be flagged.
Rakesh S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Great Cloud technology
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
customer service and integration
What is your favorite aspect of this product?
seamless integration with third-party tools
What do you dislike most about this product?
loading speed and data back-up
What recommendations would you give to someone considering this product?
if you are looking for a cloud solution, need to go for it
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Briggs J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Maximize Your Efficiency with ITAM Software.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Spiceworks has an integrated community platform that allows IT admins to interact with peers in their industry and collaborate on potential solutions. It also offers free tools such as hardware and software recommendations, budget-friendly asset tracking, and inventory reports. All these features make Spiceworks a versatile IT asset management solution.
What is your favorite aspect of this product?
The software includes a powerful help desk system, allowing you to quickly respond to customer inquiries and resolve problems. You can set up automated email notifications, assign tickets to specific technicians or departments, track help desk activity, and manage service requests through an intuitive interface. Plus, you can access the help desk from any device, meaning you never have to miss an opportunity to provide great service. With Spiceworks IT Asset Management Software, customer service just got a whole lot easier.
What do you dislike most about this product?
Redundancy in the reports has to be eliminated. It might be possible to improve the reporting by condensing and concentrating on the topics that are most important, and by making it less disjointed. Quantity is not necessarily a good thing.
What recommendations would you give to someone considering this product?
My recommendation to someone considering Spiceworks IT Asset Management Software would be to take the time to explore all of its features. It is a capable and comprehensive tool, but you may need some assistance setting up certain features and customizing it for your specific needs. Additionally, taking advantage of the community platform can help you get answers quickly if you need help making the most of the software. All in all, Spiceworks is an excellent choice for IT asset management.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.