Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

Composite Score
8.0 /10
CX Score
8.3 /10
Category
Spiceworks Cloud Help Desk
8.0 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

Company Details


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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Andrew M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2020

Fantastic product. Very useful tools

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

CLoud based functionality makes it easier to configure.

What is your favorite aspect of this product?

It is very easy to use.

What do you dislike most about this product?

If configured well, it gives you an insight of the health of your network at all times.

What recommendations would you give to someone considering this product?

If you want to simplify your network troubleshooting , spiceworks is the way to go

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Wei L.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Excellent out of the box cloud SaaS. and it's free

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

It's free. It links up with the IT community with tons of friendly vendors. The vendors sometimes even link us up (even expediate in some cases) with the correct support team in their company.

What is your favorite aspect of this product?

The ease of use. Zero training required. The simplicity of the whole product as a whole, is awesome. The knowledge based we create can be selected to be shared within the team, or with anyone on internet.

What do you dislike most about this product?

The inventory section could have an easier way to group the devices. Lacking software license management.

What recommendations would you give to someone considering this product?

If u need a simple, and fast to roll-out helpdesk solution + inventory + contract + knowledge based + connectivity monitoring, sign up, and u are ready to roll. No pain, out of the box, ready to use, modern interface. No training required. Tons of help.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Great product that needs a little more development

Likeliness to Recommend

5 /10

Pros

  • Respectful
  • Efficient Service
  • Saves Time
  • Helps Innovate

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