What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSpiceworks Cloud Help Desk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Spiceworks Cloud Help Desk.
86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Corey M.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2020
Great product!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Free and easy to use.
What is your favorite aspect of this product?
The ease of use for the user.
What do you dislike most about this product?
Lack of available custom options
What recommendations would you give to someone considering this product?
Add more controls and better integration for the portal. As well as integration for Google apps and devices.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Orlando S.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Dec 2020
A nice free alternative for Cloud Help Desk.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Apart of been free, the easy to setup and use.
What is your favorite aspect of this product?
Apart of been free, is extremely easy to setup and use and ever adding new featuers
What do you dislike most about this product?
It lack of prior features that had the on premise version that are not yet ready on cloud version
What recommendations would you give to someone considering this product?
While free, this may be the best option for a quick and effective deployment.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Inspires Innovation
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
Aaron A.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2020
Simple, Effective and Essential
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
The ease of setup and use. Put simply, it just works.
What is your favorite aspect of this product?
the ease of use.
What do you dislike most about this product?
a little limited for reporting
What recommendations would you give to someone considering this product?
Make sure you pick your categories carefully as it affects the reports in the future
Pros
- Reliable
- Efficient Service
- Saves Time
- Performance Enhancing
Cons
- Less Fair
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.