What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Melissa B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2020
Easy and quick to implement and use. Great produc.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
It ease of implementation.
What is your favorite aspect of this product?
The reporting.
What do you dislike most about this product?
Trying to auto CC people.
What recommendations would you give to someone considering this product?
Try it. You will like it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
Nebojsa P.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
This a product worth having. Makes tasks easy!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Ease of use
What is your favorite aspect of this product?
Visibility of data
What do you dislike most about this product?
Periodic unavailability
What recommendations would you give to someone considering this product?
Try it, it is worth
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Robert N.
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
Very user friendly and intuitive, great product!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Ease of use and dependability.
What is your favorite aspect of this product?
User interface and reliability
What do you dislike most about this product?
Haven't found any specific aspect that disappoints.
What recommendations would you give to someone considering this product?
Do your due diligence but likely that you will not find a better solution at this time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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