What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Alex O.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2020
This is such an intuitive product
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Again ease of use and have never had any issues over the years seems to have 99.9 percent uptime
What is your favorite aspect of this product?
The interface is very easy to use and leaves little to no training for new helpdesk staff
What do you dislike most about this product?
The reporting could be simpler for more advance reports
What recommendations would you give to someone considering this product?
Don’t hesitate it wa the next decision we made
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Kathy W.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2020
Easy to use and implement.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
We had used the client version of Spiceworks help desk prior to using the cloud version. The cloud version was incredibly easy to implement, where the client version required a little more IT knowledge.
What is your favorite aspect of this product?
I love how quick and easy it is to create and update tickets for IT and for our users. I also like that we can customize who receives notifications for every user and for all steps of the ticket tracking.
What do you dislike most about this product?
The search feature for the tickets is horrible. It doesn't pull all of the results for what you are searching for. The resulting tickets from the search seem to be in random order vs. by ticket # or date. It doesn't highlight your search criteria in the search results. No preview is available for tickets. No editing of previous text is available for tickets (except for the Summary field).
What recommendations would you give to someone considering this product?
Very easy to implement. Excellent value for the cost. Has most features that users would want. Lacking in a few basic areas like the ticket searching and reporting.
Pros
- Respectful
- Appreciates Incumbent Status
- Helps Innovate
- Performance Enhancing
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Sam P.
- Role: Information Technology
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2020
Fantastic product!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
It has a free version, and an Awesome Community.
What is your favorite aspect of this product?
The cost and the awesome community
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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