What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Francisco R.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Dec 2020
Easy to use and implement
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Page Customization
What is your favorite aspect of this product?
Customization
What do you dislike most about this product?
Static reports
What recommendations would you give to someone considering this product?
It is an easy to use product
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.
Paul C.
- Role: Finance
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Dec 2020
Great for keeping our IT staff organized.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Not sure, Prior to this we were using paper copies - Maintenance Requests - that had been in place since the late 1990s.
What is your favorite aspect of this product?
User can fill out a request from their workstation, and it goes into a queue for our IT guys to stay organized.
What do you dislike most about this product?
Nothing, it is excellent.
What recommendations would you give to someone considering this product?
explore it, it keeps employees in their seats - and allows faster response time from IT.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kurt S.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2020
we use spicework for our ticket system. it works
Likeliness to Recommend
What is your favorite aspect of this product?
cost and ease of deployment
What do you dislike most about this product?
none that i can see at the moment
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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