What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Tom S.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2020
Easy to setup and use. Cost effective for basics.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
The cloud version offers all the basic features at a decent price and has a solid mobile app.
What is your favorite aspect of this product?
Mobile app.
What do you dislike most about this product?
Features available on web version are not as extensive in the mobile app.
What recommendations would you give to someone considering this product?
Take advantage of demonstrations of help desk software solutions and determine needed features and look for personal reviews.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Dina H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Remarkable software
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Simple to use with simple features
What is your favorite aspect of this product?
Multiple ticket template can be created
What do you dislike most about this product?
Scan exclusions can be managed better
What recommendations would you give to someone considering this product?
One can stay up to date with the vendor contracts because of the contract function
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
Simple and efficient, easy to use
Likeliness to Recommend
Pros
- Reliable
- Fair
- Acts with Integrity
- Client's Interest First
Please tell us why you think this review should be flagged.
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