What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Mauro B.
- Role: Information Technology
- Industry: Apparel
- Involvement: Business Leader or Manager
Submitted Jan 2021
Spiceworks Cloud HelpDesk Is a Must For IT Service
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Spiceworks is free! It is easy to implement and they are not going to spend an hour trying to sell you on the product and sell you add-ons and service time, contracts, etc. It just works and it works well for any sized team.
What is your favorite aspect of this product?
My favorite aspect is of course the price. However we really do like the simple operation and how users can either go to the portal or just send an email to the email address we created for helpdesk submissions. We love how easy it is for us to manage these tickets just through email if we would like. From accepting or assigning the ticket, to resolving and closing it...it can all be done through email if needed.
What do you dislike most about this product?
There is not much to dislike about a free product that works well and does exactly what you need it to do. I guess I dislike that we did not begin using it earlier than we did.
What recommendations would you give to someone considering this product?
If you do not currently have a HelpDesk solution, then dont even think....just get it and try it out. Spiceworks HelpDesk is the best of the best for small, medium or even larger companys who need an easy to manage system to resolve issues quickly and be able to report on the tickets for internal KPI.
Pros
- Reliable
- Performance Enhancing
- Respectful
- Enables Productivity
Please tell us why you think this review should be flagged.
GILBERTO AARON M.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Jan 2021
Excellent low cost solution!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
A lot of forums and IT professionals willing to help
What is your favorite aspect of this product?
Easy implementation and integration with third party tools.
What do you dislike most about this product?
I had a few issues with my Active Directory connections.
What recommendations would you give to someone considering this product?
Start the deployment for a virtual enviroment lab
Pros
- Reliable
- Trustworthy
- Effective Service
- Inspires Innovation
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Mohammed A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Easy to use software
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Great features for no cost
What is your favorite aspect of this product?
Ticketing system is very easy to use
What do you dislike most about this product?
It could be more customizable
What recommendations would you give to someone considering this product?
Great mobile app
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Please tell us why you think this review should be flagged.
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