Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Mauro B.

  • Role: Information Technology
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Spiceworks Cloud HelpDesk Is a Must For IT Service

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Spiceworks is free! It is easy to implement and they are not going to spend an hour trying to sell you on the product and sell you add-ons and service time, contracts, etc. It just works and it works well for any sized team.

What is your favorite aspect of this product?

My favorite aspect is of course the price. However we really do like the simple operation and how users can either go to the portal or just send an email to the email address we created for helpdesk submissions. We love how easy it is for us to manage these tickets just through email if we would like. From accepting or assigning the ticket, to resolving and closing it...it can all be done through email if needed.

What do you dislike most about this product?

There is not much to dislike about a free product that works well and does exactly what you need it to do. I guess I dislike that we did not begin using it earlier than we did.

What recommendations would you give to someone considering this product?

If you do not currently have a HelpDesk solution, then dont even think....just get it and try it out. Spiceworks HelpDesk is the best of the best for small, medium or even larger companys who need an easy to manage system to resolve issues quickly and be able to report on the tickets for internal KPI.

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Enables Productivity

GILBERTO AARON M.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Excellent low cost solution!

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

A lot of forums and IT professionals willing to help

What is your favorite aspect of this product?

Easy implementation and integration with third party tools.

What do you dislike most about this product?

I had a few issues with my Active Directory connections.

What recommendations would you give to someone considering this product?

Start the deployment for a virtual enviroment lab

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Mohammed A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Easy to use software

Likeliness to Recommend

8 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Great features for no cost

What is your favorite aspect of this product?

Ticketing system is very easy to use

What do you dislike most about this product?

It could be more customizable

What recommendations would you give to someone considering this product?

Great mobile app

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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