What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Dennis N.
- Role: Finance
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Nice product with great features
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Good just like others
What is your favorite aspect of this product?
Reporting
What do you dislike most about this product?
I dislike none
What recommendations would you give to someone considering this product?
It's a great product to go for
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Judy C.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2021
Powerful product for monitoring business processes
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Spiceworks Cloud Help Desk has been our main supportive tool in monitoring our events and servicing our IT tools.
What is your favorite aspect of this product?
It effectively monitors all events in our company that ensures there is smooth running of workflows. It gives my department an opportunity to monitor the delivery of materials and the cost incurred.
What do you dislike most about this product?
This platform has always performed the best in ensuring our documents are safe and the systems runs effectively.
What recommendations would you give to someone considering this product?
In consideration of the most powerful document and IT program management I totally recommend Spiceworks Cloud Help Desk.
Pros
- Performance Enhancing
- Inspires Innovation
- Caring
- Altruistic
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Great product, easy to use and set up, and free
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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