Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

Composite Score
8.0 /10
CX Score
8.3 /10
Category
Spiceworks Cloud Help Desk
8.0 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

Company Details


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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Engr. Asif Ali K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

User friendly but need to improve text formatting

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

It's simplicity and it's cost is very affordable and make it different from others.

What is your favorite aspect of this product?

I love that you can easily be switched from an unassigned ticket to your ticket and query and create a report quickly. I also love the Spiceworks community and available free webinars.

What do you dislike most about this product?

There's no way to format text to call attention to specific things within a response. The ability to highlight, bold, or underline text would help make responses more clear.

What recommendations would you give to someone considering this product?

I recommend to everyone who want to make their lives easier they should use spiceworks

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Helps Innovate

Filip D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Freeware, average/good.

Likeliness to Recommend

7 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

You can start with a fully free version.

What is your favorite aspect of this product?

For free you get a pretty decent product with nice features.

What do you dislike most about this product?

That you don't get the product suited directly for your needs.

What recommendations would you give to someone considering this product?

Look for more options and consider the quality/price of the products.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Enables Productivity
  • Efficient Service

Cons

  • Less Inspiring
  • Less Effective Service
  • Leverages Incumbent Status

Jay .

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Its amazing to work on our platform.

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

This help desk based on the cloud really change the way we work before because my team and I struggled to achieve our targets due to due diligence and internal issue but this software works really well and resolves all our issues.

What is your favorite aspect of this product?

Quick resolution of all queries generated by our customers even they also help us to build faq for our business.

What do you dislike most about this product?

Nothing to dislike about this software. We are using it for a very long time.

What recommendations would you give to someone considering this product?

Spiceworks Cloud Help Desk works really well as compare to other software.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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