What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Justin J.
- Role: Public Sector
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Mar 2022
Absolutely amazing, great job for development
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Efficiency, customization, & great support.
What is your favorite aspect of this product?
Definitely ease of use!
What do you dislike most about this product?
Some back end is a little slow, but it's getting better.
What recommendations would you give to someone considering this product?
To not look any further!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Karel M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
I love this product. Easy to use, fair price.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
It's features, it's design, it's price.
What is your favorite aspect of this product?
That I can manage the product myself and suit it to my needs.
What do you dislike most about this product?
Nothing to dislike, I use the software everyday and I can not complain.
What recommendations would you give to someone considering this product?
At least try this product.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Brent Q.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
No longer under development - still useful though
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Honestly it was a great free product for years and through several jobs and clients we deployed it to monitor systems and provide automatic alerting. When the only paid model was to be able to brand the product and that did not produce the revenue to support ongoing development they pivoted into a social and knowledge platform for IT and began seeking revenue from IT vendors (Software, Hardware, services, and any X as a Service) which has allowed them to continue to exist and grow. The Ziff Davis acquisition is just the latest in the Saga of Spiceworks.
What is your favorite aspect of this product?
The backend system monitoring and help desk works if you want to use it but most persons new to Spiceworks think of it as an IT Social Network and knowledge resource. All of this never existed when I was first using the product and now it is the major aspect of the "brand" which is great since the legacy on site Help Desk still works for system monitoring and alerting.
What do you dislike most about this product?
Development has stopped and simply will never happen again.
What recommendations would you give to someone considering this product?
As a legacy product be warning that it works but you are 110% on you own to make it work with few community resources since it is just not the focus of the business and has not been for 5+ years.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Respectful
Please tell us why you think this review should be flagged.
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