Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

Company Details


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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Justin J.

  • Role: Public Sector
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Absolutely amazing, great job for development

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Efficiency, customization, & great support.

What is your favorite aspect of this product?

Definitely ease of use!

What do you dislike most about this product?

Some back end is a little slow, but it's getting better.

What recommendations would you give to someone considering this product?

To not look any further!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karel M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

I love this product. Easy to use, fair price.

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

It's features, it's design, it's price.

What is your favorite aspect of this product?

That I can manage the product myself and suit it to my needs.

What do you dislike most about this product?

Nothing to dislike, I use the software everyday and I can not complain.

What recommendations would you give to someone considering this product?

At least try this product.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Brent Q.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

No longer under development - still useful though

Likeliness to Recommend

6 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Honestly it was a great free product for years and through several jobs and clients we deployed it to monitor systems and provide automatic alerting. When the only paid model was to be able to brand the product and that did not produce the revenue to support ongoing development they pivoted into a social and knowledge platform for IT and began seeking revenue from IT vendors (Software, Hardware, services, and any X as a Service) which has allowed them to continue to exist and grow. The Ziff Davis acquisition is just the latest in the Saga of Spiceworks.

What is your favorite aspect of this product?

The backend system monitoring and help desk works if you want to use it but most persons new to Spiceworks think of it as an IT Social Network and knowledge resource. All of this never existed when I was first using the product and now it is the major aspect of the "brand" which is great since the legacy on site Help Desk still works for system monitoring and alerting.

What do you dislike most about this product?

Development has stopped and simply will never happen again.

What recommendations would you give to someone considering this product?

As a legacy product be warning that it works but you are 110% on you own to make it work with few community resources since it is just not the focus of the business and has not been for 5+ years.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Respectful

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