Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Kerren A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Really smart service desk software.

Likeliness to Recommend

8 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Easy setup of the Spiceworks server-side software package. The software is stable (minus the odd zombie process). Having the ability to observe my servers and network in real time is a game-changer! Having the Spiceworks user community is invaluable and extremely helpful. Nearly always there’s a Spiceworks user out there with an excellent answer to some pretty extremely technical and obscure questions.

What is your favorite aspect of this product?

I like that the Spiceworks help desk is super simple to use and fairly easy to implement and roll resolute users. It’s a reasonable quantity of options at an honest worth ($0). I prefer the choices of schedule dates, to me is vital to have all of my days in an exceedingly on the look and arranged by priorities. The Community for support is great as well with any queries I’ve had.

What do you dislike most about this product?

The Spiceworks server software package can generally stop responding on the server and need a software restart, which might be done remotely or at the server terminal easily. I have had the expertise that sometimes tracking a price tag is a touch troublesome during a high-volume environment. The setup and actual user of the software package and internet interface documentation may use an additional multimedia system approach. Maybe a Youtube channel with tutorials would help.

What recommendations would you give to someone considering this product?

The primary stop after you try to unravel having help desk code or server and network observation or both!

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Methew-Dan G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

An excellent tool for network monitoring.

Likeliness to Recommend

8 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

It integrates with SSO’ and also the users will instantly start sending tickets. The control and management of tickets are simple and intuitive. Central admin users can produce graphs and ticket logs. It included remote control support, creating it easy to manage the user’s laptop if demanded. This software system is handy when you have several users in your company. It helps plenty once group action is required as soon as possible.

What is your favorite aspect of this product?

I love the on premiss version, but they’re end-of-life it. The ticket system is excellent and can form a brand new ticket from email. Spiceworks stopped using the mobile app, which sucks, and now solely provides a cloud answer that we can’t even migrate into with our email addresses since they have already been utilized in the on-prem version.

What do you dislike most about this product?

I dislike the poor asset management console, more the limitation to using the inventory part to feature all ChromeOS devices and simply assign the devices to a user and integrate them into the help desk module for easy use. The Spiceworks server software system can generally stop responding on the server and need a software restart, which may be done remotely or at the server terminal easily. I have had the experience that sometimes following a ticket is a bit tough during a high volume surroundings.

What recommendations would you give to someone considering this product?

You can customize Spiceworks to work for you as well as add completely different groups to which tickets can be allotted and email notifications when tickets are received thus work can simply be delegated appropriately.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Saves Time

Janelle L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Useful product to use

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

It is easy to use, and easy to manage.

What is your favorite aspect of this product?

Ease of usage for tasks assigned.

What do you dislike most about this product?

There is no complaint at all.

What recommendations would you give to someone considering this product?

No down time since it is easy to use and implement into the organization. No learning curve.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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