What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Ayush J.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
Innovative set of features
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Innovative features
What is your favorite aspect of this product?
One stop solution
What do you dislike most about this product?
Pricing can be better
What recommendations would you give to someone considering this product?
Explore all solutions
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Somendra K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
Great job of tracking stats of each user.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Network scans are constantly running and can cause disruptions
What is your favorite aspect of this product?
The ability to address issues as they arise, is so much better than our old post it system.
What do you dislike most about this product?
there isn't much to dislike, though i do have a wish-list, with 1 item. multiple dept separated helpdesk.
What recommendations would you give to someone considering this product?
Ability to track devices and track repairs of the devices
Pros
- Continually Improving Product
- Saves Time
- Client's Interest First
- Over Delivered
Cons
- Commodity Features
- Less Respectful
Please tell us why you think this review should be flagged.
Fiona-Ojo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Excellent community with seamless integration.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Spiceworks Help Desk has been a fantastic help desk tool for the IT department. It enables us to track and manage tickets with ease. Spiceworks Help Desk is a free product that competes favourably with several premium help desk solutions. It's a simple and quick approach to getting started in ITSM.
What is your favorite aspect of this product?
It's easy to get started with and maintain. The area is fantastic. It's quite simple to set up and use, and it comes with many useful features right out of the box. A cost-free option for individuals on a tight budget. With the Disk Viewer plugin, you can acquire information on the disc usage rates of devices in a group you've specified.
What do you dislike most about this product?
It spent a significant amount of time on reports. Scanning assets from non-central places was a challenge. They must create their mobile application properly, making adjustments such as responsiveness while reducing and maximising windows. Issues with inventory scanning; it frequently does not end scanning, interrupting menus when making adjustments.
What recommendations would you give to someone considering this product?
Spiceworks is relatively simple to set up and use, with a simple interface. This is a fantastic FREE tool with ton of features. The two main advantages of this programme are its inexpensive cost and community support. It comes with a full suite of apps, including inventory and network monitoring, and it's a great way to manage support requests.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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