Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Ayush J.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Innovative set of features

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Innovative features

What is your favorite aspect of this product?

One stop solution

What do you dislike most about this product?

Pricing can be better

What recommendations would you give to someone considering this product?

Explore all solutions

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Somendra K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Great job of tracking stats of each user.

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Network scans are constantly running and can cause disruptions

What is your favorite aspect of this product?

The ability to address issues as they arise, is so much better than our old post it system.

What do you dislike most about this product?

there isn't much to dislike, though i do have a wish-list, with 1 item. multiple dept separated helpdesk.

What recommendations would you give to someone considering this product?

Ability to track devices and track repairs of the devices

Pros

  • Continually Improving Product
  • Saves Time
  • Client's Interest First
  • Over Delivered

Cons

  • Commodity Features
  • Less Respectful

Fiona-Ojo G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent community with seamless integration.

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Spiceworks Help Desk has been a fantastic help desk tool for the IT department. It enables us to track and manage tickets with ease. Spiceworks Help Desk is a free product that competes favourably with several premium help desk solutions. It's a simple and quick approach to getting started in ITSM.

What is your favorite aspect of this product?

It's easy to get started with and maintain. The area is fantastic. It's quite simple to set up and use, and it comes with many useful features right out of the box. A cost-free option for individuals on a tight budget. With the Disk Viewer plugin, you can acquire information on the disc usage rates of devices in a group you've specified.

What do you dislike most about this product?

It spent a significant amount of time on reports. Scanning assets from non-central places was a challenge. They must create their mobile application properly, making adjustments such as responsiveness while reducing and maximising windows. Issues with inventory scanning; it frequently does not end scanning, interrupting menus when making adjustments.

What recommendations would you give to someone considering this product?

Spiceworks is relatively simple to set up and use, with a simple interface. This is a fantastic FREE tool with ton of features. The two main advantages of this programme are its inexpensive cost and community support. It comes with a full suite of apps, including inventory and network monitoring, and it's a great way to manage support requests.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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