Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

Composite Score
8.0 /10
CX Score
8.3 /10
Category
Spiceworks Cloud Help Desk
8.0 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

Company Details


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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Robert C.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

For free software, it's EXCELLENT!

Likeliness to Recommend

7 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

It's free yet provides so many features with very few limitations of any consequence.

What is your favorite aspect of this product?

It is very difficult to beat the free price.

What do you dislike most about this product?

The ticket search function is limited to the ticket title and summary. It has improved the effectiveness of that search but it is still an annoyance.

What recommendations would you give to someone considering this product?

Make sure that you are willing to go through the setup process relatively on your own. It's free software so the extent of the service is limited. It will not be set up for you for free.

Pros

  • Reliable
  • Generous Negotitation
  • Includes Product Enhancements
  • Friendly Negotiation

Will R.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use and administer

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

It is cloud-based and free to use.

What is your favorite aspect of this product?

It is simple to adminster and non-tech users can use it.

What do you dislike most about this product?

It is a bit limited in features but it works for us.

What recommendations would you give to someone considering this product?

Good product to use if you need a basic tool to manage support tickets.

Pros

  • Saves Time
  • Altruistic
  • Transparent
  • Includes Product Enhancements

Dave B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

A really great product

Likeliness to Recommend

8 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Simple to use

What is your favorite aspect of this product?

Individual site setup

What do you dislike most about this product?

Initial setup time confuming

What recommendations would you give to someone considering this product?

Update front panrl

Pros

  • Saves Time
  • Security Protects
  • Continually Improving Product
  • Enables Productivity

Cons

  • Less Caring
  • Less Respectful

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