What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSpiceworks Cloud Help Desk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Spiceworks Cloud Help Desk.
86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Aaron A.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2022
Easy to use and just doesn't fail.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
The simplicity of use and ease of access through emails
What is your favorite aspect of this product?
The ability for end users to email support queries without needing an account.
What do you dislike most about this product?
The inability to integrate logins with azure ad
What recommendations would you give to someone considering this product?
Allow Azure AD connectivity
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Continually Improving Product
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Daryl K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2022
Very straightforward, love the inventory module
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
The capability to integrate their device inventory module.
What is your favorite aspect of this product?
Contracts feature and software module
What do you dislike most about this product?
Not fully integrating with other systems
What recommendations would you give to someone considering this product?
Very easy and simple software, must try it out.
Pros
- Trustworthy
- Transparent
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Nov 2022
Best product for price
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.