Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

Company Details


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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Saves Time

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Multi-Site Functionality

76

Integrated Knowledge Management

76

Reporting

74

Service Catalog

73

Integration With IT Tools

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Availability and Quality of Training

76

Ease of Data Integration

76

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

Spiceworks Cloud Help Desk Reviews

Travis E.

  • Role: C-Level
  • Industry: Chemicals
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use, Full featured and Free!

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

It is free, but even though it is free is has a full set of features and support.

What is your favorite aspect of this product?

Did I mention it is free. :)

What do you dislike most about this product?

I really can't think of one thing I dislike about this product.

What recommendations would you give to someone considering this product?

Try it out, it is free so what do you have to lose.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

FABIO F.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Honest Basic Cloud help Desk for Free!

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

It´s Cloud and it's Free!!

What is your favorite aspect of this product?

Resolves help desk daily issues and it's Free!

What do you dislike most about this product?

After some time (hours long) the web site freezes and stops responding commands (needs refresh to use it again)

What recommendations would you give to someone considering this product?

Prove it, its basic, it works and it's free!

Pros

  • Efficient Service
  • Respectful
  • Includes Product Enhancements
  • Appreciates Incumbent Status

Mark C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Free to use and very capable for most requirements

Likeliness to Recommend

8 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Free to use and very easy to get jobs completed.

What is your favorite aspect of this product?

Simple and effective.

What do you dislike most about this product?

A little more work needed on new functionality.

What recommendations would you give to someone considering this product?

Try and see for yourself. A simple and effective way to set up a help desk and various other products without costing a thing.

Pros

  • Reliable
  • Enables Productivity
  • Continually Improving Product
  • Performance Enhancing

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