What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Integration With IT Tools
Service Catalog
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Waseem A.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
That's one amazing product out there, give it go
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Premium features at no cost
What is your favorite aspect of this product?
It's free and you pay nothing
What do you dislike most about this product?
Lack of flexibility
What recommendations would you give to someone considering this product?
Go for it if you are looking for a cost free solution
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Respectful
Please tell us why you think this review should be flagged.
Travis B.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2020
Wonderful Start Up Help desk
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
ease of use and basic implantation
What is your favorite aspect of this product?
End user ease of use
What do you dislike most about this product?
the Ads in the free version were ridiculous and the premium didn't provide much more accessibility.
What recommendations would you give to someone considering this product?
definitely consider if using 200 or less users
Pros
- Efficient Service
- Caring
- Respectful
- Fair
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
David H.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great base product for implementing
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Ease of use for new technicians
What is your favorite aspect of this product?
Community support is a great way of getting an answer or looking at ongoing trends with updates
What do you dislike most about this product?
basic look
What recommendations would you give to someone considering this product?
If you are just starting out and in need of a support desk, you wont go wrong with spiceworks.
Pros
- Reliable
- Efficient Service
- Saves Time
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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