What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Integration With IT Tools
Service Catalog
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Orlando S.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Dec 2020
A nice free alternative for Cloud Help Desk.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Apart of been free, the easy to setup and use.
What is your favorite aspect of this product?
Apart of been free, is extremely easy to setup and use and ever adding new featuers
What do you dislike most about this product?
It lack of prior features that had the on premise version that are not yet ready on cloud version
What recommendations would you give to someone considering this product?
While free, this may be the best option for a quick and effective deployment.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Inspires Innovation
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
Aaron A.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2020
Simple, Effective and Essential
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
The ease of setup and use. Put simply, it just works.
What is your favorite aspect of this product?
the ease of use.
What do you dislike most about this product?
a little limited for reporting
What recommendations would you give to someone considering this product?
Make sure you pick your categories carefully as it affects the reports in the future
Pros
- Reliable
- Efficient Service
- Saves Time
- Performance Enhancing
Cons
- Less Fair
Please tell us why you think this review should be flagged.
Andrew M.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
Fantastic product. Very useful tools
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
CLoud based functionality makes it easier to configure.
What is your favorite aspect of this product?
It is very easy to use.
What do you dislike most about this product?
If configured well, it gives you an insight of the health of your network at all times.
What recommendations would you give to someone considering this product?
If you want to simplify your network troubleshooting , spiceworks is the way to go
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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