What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Integration With IT Tools
Service Catalog
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
William L.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2020
Great product at no cost
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Free cloud service
What is your favorite aspect of this product?
Free cloud service
What do you dislike most about this product?
Limited features of the cloud version vs. the onsite version
What recommendations would you give to someone considering this product?
Definitely give it a try.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Please tell us why you think this review should be flagged.
Roopesh G.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2020
Very good product
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Convenient graphical user interface
What is your favorite aspect of this product?
Dashboard.
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
Automation
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
Cody F.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2020
Free software that outperforms most paid platforms
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Price and community support.
What is your favorite aspect of this product?
The global community of spiceheads that are ready and willing to share their expertise, experience and wisdom.
What do you dislike most about this product?
Ticket dashboard takes too long to automatically refresh.
What recommendations would you give to someone considering this product?
It is free so set up an account and see what it is all about. Ask a question to the community, shop for a needed product, connect with a vendor or product specialist. You will not be disappointed.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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