What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Integration With IT Tools
Service Catalog
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Somendra K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
Great job of tracking stats of each user.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Network scans are constantly running and can cause disruptions
What is your favorite aspect of this product?
The ability to address issues as they arise, is so much better than our old post it system.
What do you dislike most about this product?
there isn't much to dislike, though i do have a wish-list, with 1 item. multiple dept separated helpdesk.
What recommendations would you give to someone considering this product?
Ability to track devices and track repairs of the devices
Pros
- Continually Improving Product
- Saves Time
- Client's Interest First
- Over Delivered
Cons
- Commodity Features
- Less Respectful
Please tell us why you think this review should be flagged.
Fiona-Ojo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Excellent community with seamless integration.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Spiceworks Help Desk has been a fantastic help desk tool for the IT department. It enables us to track and manage tickets with ease. Spiceworks Help Desk is a free product that competes favourably with several premium help desk solutions. It's a simple and quick approach to getting started in ITSM.
What is your favorite aspect of this product?
It's easy to get started with and maintain. The area is fantastic. It's quite simple to set up and use, and it comes with many useful features right out of the box. A cost-free option for individuals on a tight budget. With the Disk Viewer plugin, you can acquire information on the disc usage rates of devices in a group you've specified.
What do you dislike most about this product?
It spent a significant amount of time on reports. Scanning assets from non-central places was a challenge. They must create their mobile application properly, making adjustments such as responsiveness while reducing and maximising windows. Issues with inventory scanning; it frequently does not end scanning, interrupting menus when making adjustments.
What recommendations would you give to someone considering this product?
Spiceworks is relatively simple to set up and use, with a simple interface. This is a fantastic FREE tool with ton of features. The two main advantages of this programme are its inexpensive cost and community support. It comes with a full suite of apps, including inventory and network monitoring, and it's a great way to manage support requests.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Kerren A.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2022
Really smart service desk software.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Easy setup of the Spiceworks server-side software package. The software is stable (minus the odd zombie process). Having the ability to observe my servers and network in real time is a game-changer! Having the Spiceworks user community is invaluable and extremely helpful. Nearly always there’s a Spiceworks user out there with an excellent answer to some pretty extremely technical and obscure questions.
What is your favorite aspect of this product?
I like that the Spiceworks help desk is super simple to use and fairly easy to implement and roll resolute users. It’s a reasonable quantity of options at an honest worth ($0). I prefer the choices of schedule dates, to me is vital to have all of my days in an exceedingly on the look and arranged by priorities. The Community for support is great as well with any queries I’ve had.
What do you dislike most about this product?
The Spiceworks server software package can generally stop responding on the server and need a software restart, which might be done remotely or at the server terminal easily. I have had the expertise that sometimes tracking a price tag is a touch troublesome during a high-volume environment. The setup and actual user of the software package and internet interface documentation may use an additional multimedia system approach. Maybe a Youtube channel with tutorials would help.
What recommendations would you give to someone considering this product?
The primary stop after you try to unravel having help desk code or server and network observation or both!
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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