What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Integration With IT Tools
Service Catalog
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Patrick G.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2022
Easy to use could use some more features
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Price is the biggest difference between Spiceworks platform and other similar products.
What is your favorite aspect of this product?
Ease of use and customization.
What do you dislike most about this product?
search is still pretty bad and the functionality is very clunky, when I sometimes enter information and submit it does not submit. I have to copy my submission refresh then re-input the information to close a ticket.
What recommendations would you give to someone considering this product?
Be patient and add as much information to the platform as possible
Pros
- Reliable
- Enables Productivity
- Unique Features
- Generous Negotitation
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Nov 2022
Best product for price
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Robert C.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Nov 2022
For free software, it's EXCELLENT!
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
It's free yet provides so many features with very few limitations of any consequence.
What is your favorite aspect of this product?
It is very difficult to beat the free price.
What do you dislike most about this product?
The ticket search function is limited to the ticket title and summary. It has improved the effectiveness of that search but it is still an annoyance.
What recommendations would you give to someone considering this product?
Make sure that you are willing to go through the setup process relatively on your own. It's free software so the extent of the service is limited. It will not be set up for you for free.
Pros
- Reliable
- Generous Negotitation
- Includes Product Enhancements
- Friendly Negotiation
Please tell us why you think this review should be flagged.
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