Sogolytics Customer Reviews 2024

Sogolytics

Composite Score

8.3 /10

CX Score

8.5 /10

32 Reviews Write a Review

Claim Software

What is Sogolytics?

From designing and distributing questionnaires to turning analysis into insights, the SoGoSurvey platform seamlessly automates data collection and informs your most important decisions. SoGoSurvey is a suite of tools designed for enterprise feedback management, including CX, EX, surveys, and assessments.

Company Details

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Awards & Recognition

Sogolytics won the following awards in the Survey Software category

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11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

8 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Sogolytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sogolytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sogolytics?

4% Negative

5% Neutral

91% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 88

Data Analysis and Visualization

Collaboration

Role and User Management

Questionnaire Design/Survey Builder

Branching and Logic

Customizable Branding

3rd-Party Integrations

Mobile Support

Multi-Media Support

Templates & Question Library

Multi-Channel Distribution

Vendor Capability Ratings

Average 88

Quality of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Sogolytics Reviews

Rosemarie P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

With solutions that improve consumer satisfaction.

Likeliness to Recommend

9 /10

What differentiates Sogolytics from other similar products?

You can simplify data management and better understand customers who use SoGoSurvey to increase the returns on your investments. Surveys can be conducted to measure consumer satisfaction and employee satisfaction. Market research and collecting product reviews are also options. You can increase relationships with consumers and attract new customers.

What is your favorite aspect of this product?

I like SoGoSurvey is an excellent tool that allows you to: Automate data collection and analysis, identify trends, demands and customer behaviors. Through APIs, you can collect automated feedback. By closing the loop with an integrated case management solution, you can increase customer retention. It provides you with useful information such as sentiment analysis and segmentation.

What do you dislike most about this product?

The cost of a SoGoSurvey subscription is extremely high compared to the alternatives.

What recommendations would you give to someone considering this product?

I recommend using SoGoSurvey because you can identify problems early on and take preventative action. You can collect information from significant exchanges to inform the circumstances of the experience and areas of difficulty. Improve brand loyalty, staff satisfaction, customer and employee experience, prevent attrition and grow your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shiraz F.

Role: Student Academic
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use for a great price!

Likeliness to Recommend

10 /10

What differentiates Sogolytics from other similar products?

I felt that up to an extent Google Forms was easier to use. But once it starts getting more and more complex, SogoSurvey was a lot easier.

What is your favorite aspect of this product?

The customer service. They are almost always available and reach out through email really quickly if they're not available through a phone call.

What do you dislike most about this product?

The analytics of the data.

What recommendations would you give to someone considering this product?

Definitely get it if you're a small business. I am not sure about SogoSurvey if you're a large business because I used it for a small team and project.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Melisa Y.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

My Experience With SoGoSurvey

Likeliness to Recommend

9 /10

What differentiates Sogolytics from other similar products?

SoGoSurvey makes designing and distribution of survey questionnaire easy. It's the best I have used.

What is your favorite aspect of this product?

I like the ease of creating and customizing survey forms. It comes with easy to use and ready to use templates Using and understanding how SoGoSurvey works is straightforward. It makes every aspect of business surveying easy

What do you dislike most about this product?

SoGoSurvey is one of the best and hasn't posed challenges

What recommendations would you give to someone considering this product?

For businesses survey, I recommend SoGoSurvey. It's affordable, resourceful, and easy to use

Pros

Helps Innovate
Continually Improving Product
Effective Service
Inspires Innovation

Sogolytics

What is Sogolytics?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Sogolytics Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Sogolytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Collaboration Invite people to review or edit the survey before sending them out.

Role and User Management Enable different levels of access and permissions based on role.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Sogolytics Reviews

Rosemarie P.

With solutions that improve consumer satisfaction.

Likeliness to Recommend

Pros

Shiraz F.

Easy to use for a great price!

Likeliness to Recommend

Pros

Melisa Y.

My Experience With SoGoSurvey

Likeliness to Recommend

Pros

Most Popular Sogolytics Comparisons

Google Forms

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

Feature Ratings

Data Analysis and Visualization

Collaboration

Role and User Management

Questionnaire Design/Survey Builder

Branching and Logic

Customizable Branding

3rd-Party Integrations

Mobile Support

Multi-Media Support

Templates & Question Library

Multi-Channel Distribution

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration