Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Alex T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Slack for Shared communication channels

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Subscribing to feeds for RSS and setting reminders are what makes Slack unique.

What is your favorite aspect of this product?

Availability of more advanced search modofiers and ease of tracking documents.

What do you dislike most about this product?

The issues that I used to encounter were dealt with long time ago by customer support.

What recommendations would you give to someone considering this product?

I would highly recommend Slack to all corporations that need to advance team collaboration.

Pros

  • Unique Features
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Erin Q.

  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Instant messaging guru

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

I have never utilized any other internal communication program, but I believe Slack offers everything that I need and that makes it unique.

What is your favorite aspect of this product?

I give thumbs up to the fact that Slack advances instant messaging, though it requires internet connection.

What do you dislike most about this product?

The issue was lack of offline access capability, but now we have incorporated robust cloud computing.

What recommendations would you give to someone considering this product?

Try this tool in order to keep the team organized on files and collaboration.

Pros

  • Effective Service
  • Altruistic
  • Client's Interest First
  • Appreciates Incumbent Status

Brittany N.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

My Slack overview

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is way too unique on my end that it offers tons of functionality. It integrated with more than 500 software in our system.

What is your favorite aspect of this product?

Advancement of internal communications is what I like most about Slack. Ease of implementation without third-party consultants intervention.

What do you dislike most about this product?

No issues detected so far on my end, hoping it will maintain great results.

What recommendations would you give to someone considering this product?

Integrate it with all the software they have to advance its capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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