Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Nice product, but a bit pricey

Likeliness to Recommend

9 /10

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity

Brittany F.

  • Role: Industry Specific Role
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Lightning fast communication platform.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Clean and initiative UI.

What is your favorite aspect of this product?

Great flexibility in structuring conversations and channel information.

What do you dislike most about this product?

Nothing at all I can dislike.

What recommendations would you give to someone considering this product?

Perfect solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brandy S.

  • Role: Human Resources
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

What I have experienced with Slack

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack integrated with all the programs that we had and still integrates with almost every software that we incorporate in our system.

What is your favorite aspect of this product?

I like that Slack required no technical support to implement. It has advanced team collaboration in our agency.

What do you dislike most about this product?

The video conferencing feature is weak and requires boost.

What recommendations would you give to someone considering this product?

Integrate with GTM or any other web conferencing program to enhance video conferencing.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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