Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Alex W.

  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Internal communications made easy by Slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack has capabilities for multiple creation of communication channels.

What is your favorite aspect of this product?

Slack has allowed me to view statuses of colleagues as well as communicating with them via company groups.

What do you dislike most about this product?

The video conferencing tool is way too weak that it requires Skype for Business or GTM integration.

What recommendations would you give to someone considering this product?

Yes, i would urge them to incorporate it and integrate with all the platforms that they have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andrea R.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Slack: Business Instant Messaging Program

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It has capabilities for all sorts of corporations from mid sized to global enterprises. Creation of multiple communication channels for free.

What is your favorite aspect of this product?

I like that Slack has room for infinity communication channels for company team collaboration.

What do you dislike most about this product?

Currently, I am encountering zero flaws with this great business instant messaging service.

What recommendations would you give to someone considering this product?

Integrate it with external applications and APIs to advance its capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kayden C.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Slack: King of internal communications

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I believe that Slack beats all business instant messaging services as it has a wude array of features and integrates with lots of applications and APIs.

What is your favorite aspect of this product?

The fact that it has both SaaS and on-premises programs is the best thing so far.

What do you dislike most about this product?

I have not recorded any error on my client end so far.

What recommendations would you give to someone considering this product?

I would highly recommend the use of Slack for internal communications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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