Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2020

I like its effectiveness with project management.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Winni H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Accessible for people with reduced mobility.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

You can make video calls in Slack in two ways: from a direct message or from a channel. That is to say From a direct message: open a direct message and click on the "Phone" icon in the upper right corner. The call will start immediately and the person you are dialing will receive a notification. (If the member of your team you want to contact has "Do Not Disturb" active, they will receive a missed call notification in the direct message.) From a channel: open the channel of your choice and click on the "Details" icon, which is located in the upper right corner. Click on "Call" and confirm your call when prompted by the program. At this point, Slack will post a message on the channel so members can join. Video calling with more than one user is disabled on the free plan. Both options are very beneficial and practical.

What is your favorite aspect of this product?

You have the option of screen sharing in case it is necessary for any of the team members to present a presentation. You can work and make a video call at the same time, without having to pause your activities or interrupt your video. Slack is available for desktop or mobile so you can connect from wherever you are. You can connect Slack to other video conferencing services like Zoom, Webex, or Bluejeans.

What do you dislike most about this product?

It only allows 15 people per video call on any of its plans. If you don't have any of their Pro plans, you won't be able to make video calls.

What recommendations would you give to someone considering this product?

Slack has become a great ally for companies, especially now that remote work has become more than necessary. In addition to being a platform that provides a shared vision of the projects to all the members of your team, it also makes video calls efficiently and quickly. It has advanced features ranging from screen sharing, background blurring (to avoid distractions) downloading and text transcription to integrated chat and more. It allows you to make video calls with anyone inside or outside your organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Justin C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2020

Best instant messaging software

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack makes arrangement and shared comprehension over your group, making you more beneficial, less pushed, and only somewhat more joyful. Slack brings all your group's correspondence together, giving everybody a common workspace where discussions are composed and open.

What is your favorite aspect of this product?

Slack works progressively and can be utilized on about any mobile associated gadget. The system works effortlessly with ther platforms like Dropbox,Mailchimp ,Google Drive etc. Files can be shared continuously directly inside your Slack channels. You can remark on a particular record and get moment input. This gatekeeping highlight of Slack is valuable. You can restrict channels or gathering visits to simply the people engaged with a task or free it up to the whole organization.

What do you dislike most about this product?

Sometimes messages alerts recieved are delayed but other than this it is the best platform for team collaboration.

What recommendations would you give to someone considering this product?

Slack is valuabl to business that works with remote teams and be a big advantage to organization with time sensitive projects as well.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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