Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Alexander C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

A lot of cross-tool functionality

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Integration with Jira, Trello, etc.

What is your favorite aspect of this product?

Starting a call in a group chat

What do you dislike most about this product?

Calls are very buggy and cut out quite a bit - not reliable. Notifications come onto screen even when app is fully shut down. Very difficult to add a workspace - not intuitive at all, and took way too much time

What recommendations would you give to someone considering this product?

Get clear instructions for setting up and adding a workspace

Pros

  • Reliable
  • Performance Enhancing
  • Security Protects
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Abidakun T.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Fantastic Real Time Messaging

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Real-time messaging has been a problem for so many similar products but Slack got that right. Slack also created a whole new phase to inter-office communication and team bonding

What is your favorite aspect of this product?

The fact that the Phone slack works as fine as the desktop app, which makes communication even better. And also the fact that I have all details about a particular project or task on the same messaging trail for reference purposes. Then the integration of the third-party app is wonderful, slack supports so many other apps that I use regularly, it makes life easier in a workplace.

What do you dislike most about this product?

The Product could be a distraction because there is always one notification or the other to checkout on slack especially with the mobile phone app.

What recommendations would you give to someone considering this product?

Definitely!!! especially a company with teams and departments

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oswald R.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Excellent Industry awareness & collaboration!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Its ability to reach across many social media platforms,and enable inter company communication and collaboration.

What is your favorite aspect of this product?

The product completely enamored our marketing and technical divisions. They were on the platform all the time, collaborating with not only colleagues and fellow employees, but also customers, and industry people alike.

What do you dislike most about this product?

Can start to get overwhelming. Things and or similar threads and conversations can live in many places.

What recommendations would you give to someone considering this product?

Ensure you have more than just a handful of eager users ready to participate. We found that once entire departments brought into the platform, its value took off.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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