Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Hachiro Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Unified and fluid communications.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It's lovely its robust notifications system is excellent, and easy to customize, I can adjust the notifications to only send you an alert when a particular keyword is mentioned, or to do it only if you send a private message, it also offers several options for notification sounds when you're in the app.

What is your favorite aspect of this product?

Slack's main purpose is to serve as an online messaging platform, it can be used on Windows, Mac OS, Android and iOS, it allows to create teams immediately, flexible to have several teams in a single user account, it facilitates two types of channels the public and the private, the former are threads to which all team members can access and participate. A private channel, on the other hand, is only accessible to team members specified by the channel's creator.

What do you dislike most about this product?

In general, it is simple and practical, it only takes a little time for connectivity.

What recommendations would you give to someone considering this product?

I recommend Slack is easy to use and customize to meet the needs of any organization, large or small, it also keeps your prospects high with emojis, customizable giphys is really a great tool for teams working in different areas and even if everyone is together in the same office.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Devdan A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Perfect interaction of all employees.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

In our Sales sector, maintaining consistent communication has become very important. Slack has been a fantastic platform and has provided the communication that encourages us so much to work every day. I believe that Slack, unlike other team communication platforms, provides us with more open channels, capable of supporting more members and also provides us with a very fluid system which does not have delays in receiving messages, despite having many channels communication created in our work area.

What is your favorite aspect of this product?

What I like the most about Slack is its notification system, because it does not interrupt my work area and allows me to keep informed about every movement that is in the chat channels. I consider that the notification system is instantaneous, it alerts me at the exact moment when I receive a message and it alerts me when there are all kinds of changes in the communication channels. I am very grateful to this system, because I can carry out my daily work routine, and at the same time I can stay informed of everything that is discussed in my work area.

What do you dislike most about this product?

One of the features that should be improved in Slack is the file or document delivery system. Slack offers a file submission through each chat channel that is created, however, I am not so satisfied with this file submission system because it takes longer than normal to upload each file and then be sent, I consider that the system it should be faster to streamline information sharing.

What recommendations would you give to someone considering this product?

The main reason why I would recommend Slack is because it offers a much more advanced system than others, which allows conversations to be carried out with better message receptivity and can be viewed instantly. The second reason why I would recommend this platform is because it offers more general communication, you can create all kinds of chat channels that have connection with other areas of a company, which helps to have a perfect interaction of all employees .

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Akari K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

For equipment and communications in real time.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack, different from other tools, offers unlimited users and messages with all plans.

What is your favorite aspect of this product?

I like Slack is an excellent tool that makes work more practical by allowing: The use of topic-structured chat rooms, as well as private groups and direct messages. Allows the use of a search box with access to all the content of the application. Facilitates the use of direct messages communications are made from one person to a channel, many people or from one person to another. It is excellent for sending files to a person or a channel. Flexible to integrate with tools and other systems With integrated voice calls option, and an open API. To make audio and video calls, with screen sharing from the computer.

What do you dislike most about this product?

I believe that with this tool we have not had difficulties when implementing it, it has worked for all the proposed plans and activities.

What recommendations would you give to someone considering this product?

I recommend it can be easily accessed both in the mobile application and on the web is one of the best for managing communications and mutual assistance between team members from various places.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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