Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Taufik R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Distinguished in internal messaging.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack represents aspects such as: ease of use, efficient team communication and improvement of workflows thanks to its levels of transparency.

What is your favorite aspect of this product?

I like Slack for allowing the following: Instant messaging, document sharing / preview, theme customization, mobile app, individual and group chat options, private or public channel. You can add as many workspaces as per requirements and each workspace will have users and channels created where you can put the message, document, emoji. Integration support of various applications. Integrate Rollbar to give you live information on errors in productions. Google applications can also be integrated for easy preview of Word documents. Group call option and shared screen with group or individual.

What do you dislike most about this product?

It is unfortunate, and it causes annoyance when you are not at your work site and receive a number of notifications in your application.

What recommendations would you give to someone considering this product?

I recommend this software is an excellent tool for communication and sending messages, images and videos, it offers the virtue of independent or private conversations that are very easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Varun K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2020

Great for office communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It is really well designed and makes you want to use it. Its color, modern look and colour palette really adds life to this software.

What is your favorite aspect of this product?

My favourite aspect would be that it is highly customizable. If one doesn't like the place of a feature,they can put it anywhere.

What do you dislike most about this product?

Inability to follow conversations. If multiple conversations are happening in the same group,it is harder to stick to one conversation.

What recommendations would you give to someone considering this product?

Buy it! It is really good software and really increases your productivity and manages the chats from coworkers really well.

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Performance Enhancing

Amaya A.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

With option to add external members.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Really, I like how distinguished the customer service of this platform is, it is excellent, whether it is a free user or a paid customer, the responses from the support team are very fast.

What is your favorite aspect of this product?

I like this software allows: A clean and intuitive user interface. Easy and custom functionality development. It has very good security and data is transferred reliably It is quite simple and it is easy to learn how to use it Various applications can be integrated into it. Messaging: fast, efficient and reaches your contact at all times. Share: File sharing and screenshots are available privately or in a group. Group Messages - Group messages and channels help organize communication and keep everyone up to date.

What do you dislike most about this product?

Slack is a wonderful tool for instant messaging, but there is one aspect in which I have had some situation regarding the search for documents and information in past conversations, it is somewhat uncomfortable to locate the past history in the tool, I think this could be improved.

What recommendations would you give to someone considering this product?

I recommend this tool, its offer and service is the best at this time, collaboration and communication between teams is easier and practical with Slack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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