What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Enables Productivity
- Reliable
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Marilla R.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2021
Perfect communication for all work teams.
Likeliness to Recommend
What differentiates Slack from other similar products?
Team collaboration and proportionate communication within our work zone is very important to us, and is something where Slack is too good, for good communication. One of the things that differentiates Slack, from other collaboration platforms, is that Slack allows any process to be carried out using commands with the "#" sign, you can delete channels, add new channels, eject members, add new members, limit the amount of members for each channel, and many other things that simplify the use of the platform and streamline the channel management process.
What is your favorite aspect of this product?
One of the things I like the most in relation to Slack is that the messaging of all the channels works in real time, this has achieved that each of the messages can be sent or received instantly by each of the members of each communication channel. In addition, this real-time operation also applies to the sending of attachments within each channel. Another thing I like is that Slack has a perfect integration with the Box Storage service, which helps me a lot to be able to export or import any file that we handle within our Slack network, and thus be able to streamline the work process within my work zone.
What do you dislike most about this product?
Currently, I have only noticed one negative factor in the operation of Slack, and it is related to its application for mobile devices. It is not so negative and it does not affect the performance of the user so much, but I consider that it is a factor that can be improved. The problem with the Slack application is that it takes a long time to upload files to share them within communication channels, or sometimes the files cannot be successfully uploaded, and it is not because of connectivity problems, but rather that the application has an extremely slow process to send files within this communication network. I hope this can be improved.
What recommendations would you give to someone considering this product?
My recommendation for any person or work area that is considering this product is that they take advantage of obtaining one of the best platforms for communication of work teams. Slack will provide them with a perfect team collaboration and they will be able to do all kinds of group work and work planning with perfect end-to-end communication. In addition, Slack is very easy to use, with the methodology of using commands, the general use of the platform is greatly simplified. I consider that Slack is appropriate for any company that has a deficiency in the communication of work teams, Slack does its job very well.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Rui A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2021
Powerful and efficient team messaging.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is distinguished and excelled by bots which allows users to automatically assign tasks, run surveys, calculate results, and remind users about meetings.
What is your favorite aspect of this product?
Like Slack enables a variety of useful features for business and collaborative messaging between staff, of which the most notable are: public and private team-based chat channels help employees share discussion topics and communicate efficiently, customizable notifications allow you to be informed about the most important topics, it can be integrated with a wide variety of applications, including file storage solutions, and project management software, with the option of integrated phone calls, and video chat for up to 15 people.
What do you dislike most about this product?
Slack eventually has availability issues that make it difficult for users to access the application.
What recommendations would you give to someone considering this product?
I recommend Slack, it is competent and with advantages for organizations that require an efficient way to communicate and collaborate between work teams, their members, and clients.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ivan M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2021
Easy to implement and use
Likeliness to Recommend
What differentiates Slack from other similar products?
I like the price and the functionalities but above all the ability to customize the notifications in an advanced way
What is your favorite aspect of this product?
Intuitive and easy to use interface which facilitates implementation in workgroups
What do you dislike most about this product?
Searching for information sometimes tends to be a bit difficult and impractical
What recommendations would you give to someone considering this product?
Set clear rules of conversation in groups and take time to train the working group that will use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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