Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Oswald R.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Excellent Industry awareness & collaboration!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Its ability to reach across many social media platforms,and enable inter company communication and collaboration.

What is your favorite aspect of this product?

The product completely enamored our marketing and technical divisions. They were on the platform all the time, collaborating with not only colleagues and fellow employees, but also customers, and industry people alike.

What do you dislike most about this product?

Can start to get overwhelming. Things and or similar threads and conversations can live in many places.

What recommendations would you give to someone considering this product?

Ensure you have more than just a handful of eager users ready to participate. We found that once entire departments brought into the platform, its value took off.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Jennifer C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Easy to use!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Very fast implementation.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

It can be costly to acquire a license

What recommendations would you give to someone considering this product?

Read through the FAQ for support if needed.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2020

This product works well

Likeliness to Recommend

7 /10

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Transparent

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