Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Shubham S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Best communication tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

We can do video calls, share video, images, text. We can share out screen too and we have tool to highlight things when screen was shared.

What is your favorite aspect of this product?

We can do sharing, video and audio calls, can join in group.

What do you dislike most about this product?

I have been using slack from past 10 months and I don't feel any such problems with slack.

What recommendations would you give to someone considering this product?

Best tool in market to solve your business problems.

Pros

  • Reliable
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Commodity Features

Amilker C.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

É extremamente completo e robusto.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Existem diversas integrações nativas e que são de fácil instalação.

What is your favorite aspect of this product?

Consigo me comunicar facilmente com colaborares e parceiros externos, além de receber notificações de reuniões via app.

What do you dislike most about this product?

O slack desk não é sincronizado com o app iOS, sempre que abro o aplicativo aparece diversas mensagens "não lidas" que já foram lidas e respondidas pelo computador.

What recommendations would you give to someone considering this product?

Compre sem medo, vai facilitar e muito o dia a dia do seu time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Petros M.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Fantastic open platform features

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It's an open platform whereby users can interact but don’t necessarily work together.

What is your favorite aspect of this product?

It allows members to create their own custom bots to perform different tasks like track expenses, record complaints, send meeting reminders and embed videos. It features the ability to allow users to create private channels to share files.

What do you dislike most about this product?

It offers a small amount of file storage for free version compared to other product in its category.

What recommendations would you give to someone considering this product?

I would recommend this product to anyone who is considering it but I would also recommend they opt for the paid version instead, since it offers a lot of storage space.

Pros

  • Efficient Service
  • Respectful
  • Appreciates Incumbent Status
  • Helps Innovate

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