Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ritesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Best communication tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Best tool for video call within team, file sharing, screen sharing and communication. Slack does well because it draws users into the platform to see what they've been missing in communication channels they're a part of.

What is your favorite aspect of this product?

We can create a group of our team easily, we can share our daily work update, data if we have. doc , video , image, I love using thing and I am very happy with this because I am using this on daily basis.

What do you dislike most about this product?

Price is bit high for small organization, slack would do well to apply an even nonprofit pricing model across all eligible nonprofits, rest I have not come across any issue with it.

What recommendations would you give to someone considering this product?

Slack is GREAT - you will not be disappointed! So easy & user friendly, anyone can learn it quickly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Pooja M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Quick, easy, responsive!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is a very start-up friendly product. It has a free version you can use if you have a small team or if you want to set it up for your department. It is inexpensive if you move up to plan

What is your favorite aspect of this product?

Very easy to integrate slack with your third-party software. For example Trello, drive, Freshdesk etc. We love using slack because it keeps us informed about everything that is important from different places. It is like a one-stop solution for you.

What do you dislike most about this product?

There is nothing I like about this. It is very easy to use and really customisable. You can definitely go ahead with it if you are considering a purchase.

What recommendations would you give to someone considering this product?

You can easily go ahead with slack. It is very helpful. You can create multiple channels, workplace administrators, add notifications etc.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

JACKLINE B.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

BEST FOR COMMUNICATION AND PROJECT MANAGEMENT!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

What we have differentiated Slack basically to expand communication and interaction with the different work groups.It is much easier to use and more affordable therefore we preferred it and has made our work much easier.

What is your favorite aspect of this product?

Slack is best with the conversation and calling features.It offers quality videos an audio callings. We are now able to keep in touch with all categories of department irregardless of where they are Slack is the best in collaborating across cities, countries, and timezone.Slack has kept our project going and we are able to keep track of the progress.It has really good security and data is transferred safely.I also enjoy the fact that the software integrates well with other apps.It is pretty simple and it is easy to learn how to use it even if it is your first time.The app is best for file sharing and offers best notification for messages.

What do you dislike most about this product?

At times the message notifications are received with some delay.

What recommendations would you give to someone considering this product?

It is best suited in all sorts of organization, small or big, it well suited in all firms.It is affordable and easy and fast to assign channels to group conversations, as well as instantly communicate with colleagues makes it an ideal tool for our organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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