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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
![](https://cdn-public.softwarereviews.com/production/profile_image/1677848/original/1677848.jpg?1633163137)
Ritesh K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Best communication tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Best tool for video call within team, file sharing, screen sharing and communication. Slack does well because it draws users into the platform to see what they've been missing in communication channels they're a part of.
What is your favorite aspect of this product?
We can create a group of our team easily, we can share our daily work update, data if we have. doc , video , image, I love using thing and I am very happy with this because I am using this on daily basis.
What do you dislike most about this product?
Price is bit high for small organization, slack would do well to apply an even nonprofit pricing model across all eligible nonprofits, rest I have not come across any issue with it.
What recommendations would you give to someone considering this product?
Slack is GREAT - you will not be disappointed! So easy & user friendly, anyone can learn it quickly.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
![](https://cdn-public.softwarereviews.com/production/profile_image/1640099/original/1640099.jpg?1663801035)
Pooja M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Quick, easy, responsive!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a very start-up friendly product. It has a free version you can use if you have a small team or if you want to set it up for your department. It is inexpensive if you move up to plan
What is your favorite aspect of this product?
Very easy to integrate slack with your third-party software. For example Trello, drive, Freshdesk etc. We love using slack because it keeps us informed about everything that is important from different places. It is like a one-stop solution for you.
What do you dislike most about this product?
There is nothing I like about this. It is very easy to use and really customisable. You can definitely go ahead with it if you are considering a purchase.
What recommendations would you give to someone considering this product?
You can easily go ahead with slack. It is very helpful. You can create multiple channels, workplace administrators, add notifications etc.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
JACKLINE B.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Aug 2021
BEST FOR COMMUNICATION AND PROJECT MANAGEMENT!
Likeliness to Recommend
What differentiates Slack from other similar products?
What we have differentiated Slack basically to expand communication and interaction with the different work groups.It is much easier to use and more affordable therefore we preferred it and has made our work much easier.
What is your favorite aspect of this product?
Slack is best with the conversation and calling features.It offers quality videos an audio callings. We are now able to keep in touch with all categories of department irregardless of where they are Slack is the best in collaborating across cities, countries, and timezone.Slack has kept our project going and we are able to keep track of the progress.It has really good security and data is transferred safely.I also enjoy the fact that the software integrates well with other apps.It is pretty simple and it is easy to learn how to use it even if it is your first time.The app is best for file sharing and offers best notification for messages.
What do you dislike most about this product?
At times the message notifications are received with some delay.
What recommendations would you give to someone considering this product?
It is best suited in all sorts of organization, small or big, it well suited in all firms.It is affordable and easy and fast to assign channels to group conversations, as well as instantly communicate with colleagues makes it an ideal tool for our organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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