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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
![](https://cdn.softwarereviews.com/production/profile_image/1231835/original/1231835.jpg?1621966986)
Varun K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
Great for office communication
Likeliness to Recommend
What differentiates Slack from other similar products?
It is really well designed and makes you want to use it. Its color, modern look and colour palette really adds life to this software.
What is your favorite aspect of this product?
My favourite aspect would be that it is highly customizable. If one doesn't like the place of a feature,they can put it anywhere.
What do you dislike most about this product?
Inability to follow conversations. If multiple conversations are happening in the same group,it is harder to stick to one conversation.
What recommendations would you give to someone considering this product?
Buy it! It is really good software and really increases your productivity and manages the chats from coworkers really well.
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Performance Enhancing
Please tell us why you think this review should be flagged.
![](https://cdn.softwarereviews.com/production/profile_image/1138623/original/1138623.jpg?1618006271)
Amaya A.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2020
With option to add external members.
Likeliness to Recommend
What differentiates Slack from other similar products?
Really, I like how distinguished the customer service of this platform is, it is excellent, whether it is a free user or a paid customer, the responses from the support team are very fast.
What is your favorite aspect of this product?
I like this software allows: A clean and intuitive user interface. Easy and custom functionality development. It has very good security and data is transferred reliably It is quite simple and it is easy to learn how to use it Various applications can be integrated into it. Messaging: fast, efficient and reaches your contact at all times. Share: File sharing and screenshots are available privately or in a group. Group Messages - Group messages and channels help organize communication and keep everyone up to date.
What do you dislike most about this product?
Slack is a wonderful tool for instant messaging, but there is one aspect in which I have had some situation regarding the search for documents and information in past conversations, it is somewhat uncomfortable to locate the past history in the tool, I think this could be improved.
What recommendations would you give to someone considering this product?
I recommend this tool, its offer and service is the best at this time, collaboration and communication between teams is easier and practical with Slack.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
![](https://cdn.softwarereviews.com/production/profile_image/1117699/original/1117699.jpg?1660354588)
Hachiro Y.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Unified and fluid communications.
Likeliness to Recommend
What differentiates Slack from other similar products?
It's lovely its robust notifications system is excellent, and easy to customize, I can adjust the notifications to only send you an alert when a particular keyword is mentioned, or to do it only if you send a private message, it also offers several options for notification sounds when you're in the app.
What is your favorite aspect of this product?
Slack's main purpose is to serve as an online messaging platform, it can be used on Windows, Mac OS, Android and iOS, it allows to create teams immediately, flexible to have several teams in a single user account, it facilitates two types of channels the public and the private, the former are threads to which all team members can access and participate. A private channel, on the other hand, is only accessible to team members specified by the channel's creator.
What do you dislike most about this product?
In general, it is simple and practical, it only takes a little time for connectivity.
What recommendations would you give to someone considering this product?
I recommend Slack is easy to use and customize to meet the needs of any organization, large or small, it also keeps your prospects high with emojis, customizable giphys is really a great tool for teams working in different areas and even if everyone is together in the same office.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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