What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Rossana H.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2021
Platform that provides fluency in communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack encourages effective internal communication and improves workflow between different groups. It offers a set of very useful functions such as messaging, voice calls, video calls, file sharing, among others. It allows you to create groups for projects and groups of work teams, which makes it possible to develop a more efficient collaborative work. Provides an opportunity to socialize and build connections with co-workers.
What is your favorite aspect of this product?
It is very easy to use, with a really nice platform. The chat tool provides quick and direct communication with our co-workers. Plus, it lets you easily create groups as shared workspaces for project work. In addition, it allows you to integrate applications and edit publications with the format you want. Provides a support that responds satisfactorily with all our concerns and requirements.
What do you dislike most about this product?
The mobile application has very limited functions in relation to the computer application.
What recommendations would you give to someone considering this product?
This platform has a set of tools that allows us to develop fluid and effective communication with our work team. Significantly improves productivity. I recommend its implementation.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
Pavel S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Extremely convenient collaboration tool!
Likeliness to Recommend
What differentiates Slack from other similar products?
Wide integration with all well-known teamwork tools.
What is your favorite aspect of this product?
Cross-platform and essential tool.
What do you dislike most about this product?
Communication and collaboration is limited with your workspace. It will be great to be able to communicate with people from different workspaces.
What recommendations would you give to someone considering this product?
If you are considering between Teams and Slack, I would recommend Slack
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Dustin A.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Setup your collaboration tool in few minutes
Likeliness to Recommend
What differentiates Slack from other similar products?
It is highly customizable per workspace and got a lot of tools and options to extend the capability the product. For example, you can integrate your Microsoft Office and Google Drive files in Slack.
What is your favorite aspect of this product?
You can set it up in few minutes and start collaborating with others.
What do you dislike most about this product?
If you're a small to medium businesses then going to use slack then it might be pricey and their audio and video call are not impressive compared to other services.
What recommendations would you give to someone considering this product?
If you want a quick setup for your collaboration tool then you can use slack. It has a lot of integration and highly customizable.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
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