Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Nikhil C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

One application with loaded features, capabilities

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

One application with loaded features and capabilities that fulfils all the requirement for Internal communication purpose within any organisation.

What is your favorite aspect of this product?

Single window application, with all the options available on one screen.

What do you dislike most about this product?

Nothing to dislike, it fulfils are the requirements.

What recommendations would you give to someone considering this product?

Its a segment top application, go for it. You can find any better app than this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amrithasri M.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Excellent official Private chat pool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Excellent communication software to use within the organisation.

What is your favorite aspect of this product?

Easy to create groups. Safer to share official information and documents. It integrates well with third party applications. Quick messaging with any one from my organisation and screen sharing helps a lot.

What do you dislike most about this product?

Notification feature should be improved.

What recommendations would you give to someone considering this product?

It helps to make the official things separately from other social media.It is safer and works only for your organisation.Surely works great worth buying.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saachi D.

  • Role: Human Resources
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Has multiple features,hardly disappoints🤩

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

There are just too many features you get in slack but the best differentiator, hands down, is the number of software integrations you can do in slack to ease your day to day operations. In my previous organisation, we had almost 10-15 software’s integrated into slack, like Asana, confluence etc.

What is your favorite aspect of this product?

Favourite one would be the instant messaging feature. I love how quick and easy it to to search anybody from the entire organisation and drop them a quick text. So quick yet formal. Moreover, if I want to do a quick call instead of a quick message, that’s also possible.

What do you dislike most about this product?

I don’t really dislike anything because I believe it is continually improving. However, I believe screen sharing while huddles (what we call call quick calls in slack) do have a lot of improvement since it always gives me and the other person bandwidth issues.

What recommendations would you give to someone considering this product?

Slack can solve the purpose of instant messaging, calls, files collaboration and much more. However, it is still advised to research on what your organisation needs and whether slack is solving that purpose for your entire organisation.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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