Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sajini C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

All the features in one place - a worthy purchase!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack has all the collaborative communication features all at one platform and they are continually developing and testing out new features (Like huddles and voice notes). This makes Slack stand out from it's usual competition all the time..

What is your favorite aspect of this product?

Huddles is my favorite aspect - This allows me to connect with any of my online team members in seconds over voice.

What do you dislike most about this product?

Sometimes Slack has glitches with their notification system, this is not a continual issue. But it has happened quite some times but was fixed thereafter.

What recommendations would you give to someone considering this product?

This is 100% a worthwhile purchase! For any individual or company who is looking to purchase the product my advice is to 1st try out their free package and understand the features and compatibility and then move onto subscribing to the paid plan with unlimited text messages per your team option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Asma A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

very productive tool for communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

UI is very modern and features

What is your favorite aspect of this product?

sending code block

What do you dislike most about this product?

calls is not the same other products

What recommendations would you give to someone considering this product?

if your in tech you should use it

Pros

  • Fair
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Pranav S.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Slack -Best way of replacing e-mails.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Quick responses from service teams whenever required

What is your favorite aspect of this product?

Ease of use and its wide ranging features helps us lot

What do you dislike most about this product?

Nothing to dislike but messaging sometimes gets unorganised

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Trustworthy
  • Respectful
  • Client Friendly Policies

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