Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Martina E.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Excellent communication program.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Through Slack Connect, I am able to connect with collaborators outside of my organisation securely and in confidentiality. This has reduced the exposure of myself and my team to spam attacks or phishing attacks through email communication.

What is your favorite aspect of this product?

Slack is simple to use and maintains a smooth experience across web , mobile and desktop application. Navigation is also smooth and the security of data shared on the Slack platform is secured.

What do you dislike most about this product?

Been using Slack for the better part of the last five years. I have only ever had a positive experience using this program for collaborative purposes at my former and current company.

What recommendations would you give to someone considering this product?

In this era of remote communication and teams communicating virtually, Slack has truly stood out.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Justina E.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Helpful for streamlined communication.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Apart from communication , Slack allows for minor automation of tasks and day to day processes through its workflow builder feature. This enables my team work faster, and enhances our productivity at work.

What is your favorite aspect of this product?

The versatility and ease of use, appeals to me most. I can engage with colleagues on Slack through texting , file sharing , audio or video communication ( hurdles ).. Discussions on Slack are very organised too, a result of the CHANNEL feature, that allows discussions be organised based on topics, projects etc

What do you dislike most about this product?

I struggle to manage my notifications on Slack. A lot of the time , I have been overwhelmed by the amount of notifications I get on my Slack app. The notifications have sometimes been a source of distraction and most importantly, I have in the past, missed out on critical messages because they were lost in the midst of tens of other notifications. Slacks needs to come up with customisation options, that will enable me better manage my notifications.

What recommendations would you give to someone considering this product?

By consolidating files and messages in one platform,I am of the opinion that Slack helps to streamline communication.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Maya S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

cost and value services

What is your favorite aspect of this product?

instant messaging

What do you dislike most about this product?

UI and Usability for certain section of people.

What recommendations would you give to someone considering this product?

compare with respect to the values being provided with other products and make right decision.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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