What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Adrian Alberto P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Easy to use to share info with colleagues and cust
Likeliness to Recommend
What differentiates Slack from other similar products?
You can create channels with customers who are also using Slack
What is your favorite aspect of this product?
You can create channels with customers who are also using Slack
What do you dislike most about this product?
It would be best to make and manage the channels easier
What recommendations would you give to someone considering this product?
To check if any of their customers also uses it in order to create a channel with them and communicate via Slack
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Adam M.
- Role: Operations
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Apr 2024
Lot's of features for collaboration
Likeliness to Recommend
What is your favorite aspect of this product?
The quiz and games features
What do you dislike most about this product?
Side bar style
What recommendations would you give to someone considering this product?
It does a lot of different things for you
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
James W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Any company's communication benefits from Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
Compared to our previous method of organizational management, Slack is light years ahead of the competition. Not only is the platform's interface a pleasure to work with, but it also allows all team members to be in constant contact with each other. Having a technology that allows us to set up channels when we want to, according to the project strategy we have in place, is wonderful for us.
What is your favorite aspect of this product?
Thanks to the platform's high level of communication, the management and organization of our team has greatly improved. The time and effort saved thanks to Slack's communication tools has allowed us to increase our productivity significantly. Our team is able to meet and make decisions about future strategy much more quickly, and everyone can focus on their own tasks more effectively.
What do you dislike most about this product?
The mobile version is not very reliable; for example, there have been times when I thought I had sent a message when it never actually went out, and it is very difficult to customize things from my profile.
What recommendations would you give to someone considering this product?
Slack is an ideal platform for internal company communications. It helps users achieve their goals by connecting with customers faster than competing alternatives. Highly recommended for large and mid-sized companies.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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