Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Adrian Alberto P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use to share info with colleagues and cust

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

You can create channels with customers who are also using Slack

What is your favorite aspect of this product?

You can create channels with customers who are also using Slack

What do you dislike most about this product?

It would be best to make and manage the channels easier

What recommendations would you give to someone considering this product?

To check if any of their customers also uses it in order to create a channel with them and communicate via Slack

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adam M.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Lot's of features for collaboration

Likeliness to Recommend

3 /10

What is your favorite aspect of this product?

The quiz and games features

What do you dislike most about this product?

Side bar style

What recommendations would you give to someone considering this product?

It does a lot of different things for you

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

James W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Any company's communication benefits from Slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Compared to our previous method of organizational management, Slack is light years ahead of the competition. Not only is the platform's interface a pleasure to work with, but it also allows all team members to be in constant contact with each other. Having a technology that allows us to set up channels when we want to, according to the project strategy we have in place, is wonderful for us.

What is your favorite aspect of this product?

Thanks to the platform's high level of communication, the management and organization of our team has greatly improved. The time and effort saved thanks to Slack's communication tools has allowed us to increase our productivity significantly. Our team is able to meet and make decisions about future strategy much more quickly, and everyone can focus on their own tasks more effectively.

What do you dislike most about this product?

The mobile version is not very reliable; for example, there have been times when I thought I had sent a message when it never actually went out, and it is very difficult to customize things from my profile.

What recommendations would you give to someone considering this product?

Slack is an ideal platform for internal company communications. It helps users achieve their goals by connecting with customers faster than competing alternatives. Highly recommended for large and mid-sized companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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