What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Yashovardhan J.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Apr 2024
Great for Remote Collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is good for fun and flexibility in teamwork. With its playful interface and integrations, it feels more like a chatroom party where everyone stays connected and in sync.
What is your favorite aspect of this product?
One thing that I like most about Slack is the convenience. It integrates with tons of work tools, making it a one-stop shop for communication and collaboration.
What do you dislike most about this product?
It is great for small teams, but features can get locked behind paywalls for bigger ones.
What recommendations would you give to someone considering this product?
It's a game-changer for remote teams! Easy chat keeps everyone connected, and integrations improve workflow. Free for small teams, but paid plans offer more features for growing groups.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Rosemary R.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Slack communication makes my team productive.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has recently introduced generative AI ( artificial intelligence ) into my Slack experience. Through the AI (artificial intelligence ) Slack add-on , we are able to get a lot of actions done faster on the platform. I can search through past conversations faster and more accurately. Conversations on Slack channels can now be summarized and I can even initiate recaps of Channels I am not actively engaged with but will like to keep tabs on.
What is your favorite aspect of this product?
All interactions or conversations we have ever had on Slack channels are stored and searchable for future referencing. This is beautiful from an operational perspective as we can easily recall conversations we have had about past projects handled in my department, some even as far back as before I joined the company. This reliable level of information retention is what has endeared me personally to Slack.
What do you dislike most about this product?
I have sometimes struggled with information overload when making use of Slack. This is a result of the active nature of channels that I am part of and of course the non-stop nature of Slack's notification from these channels.
What recommendations would you give to someone considering this product?
For professionals seeking organized , and secured group communication and collaboration within the workspace, I think it is difficult to look further than Slack.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
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Meet M.
- Role: Operations
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jun 2024
Best all in one product for company employees
Likeliness to Recommend
What differentiates Slack from other similar products?
Very User friendly interface. Easy to integrate and use
What is your favorite aspect of this product?
Sharing files and voice chat with colleagues to explain
What do you dislike most about this product?
nothing at all, all around great product
What recommendations would you give to someone considering this product?
I will ask to try it once after that i don't really have to convince to buy it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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