Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Yashovardhan J.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Great for Remote Collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is good for fun and flexibility in teamwork. With its playful interface and integrations, it feels more like a chatroom party where everyone stays connected and in sync.

What is your favorite aspect of this product?

One thing that I like most about Slack is the convenience. It integrates with tons of work tools, making it a one-stop shop for communication and collaboration.

What do you dislike most about this product?

It is great for small teams, but features can get locked behind paywalls for bigger ones.

What recommendations would you give to someone considering this product?

It's a game-changer for remote teams! Easy chat keeps everyone connected, and integrations improve workflow. Free for small teams, but paid plans offer more features for growing groups.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Rosemary R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Slack communication makes my team productive.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack has recently introduced generative AI ( artificial intelligence ) into my Slack experience. Through the AI (artificial intelligence ) Slack add-on , we are able to get a lot of actions done faster on the platform. I can search through past conversations faster and more accurately. Conversations on Slack channels can now be summarized and I can even initiate recaps of Channels I am not actively engaged with but will like to keep tabs on.

What is your favorite aspect of this product?

All interactions or conversations we have ever had on Slack channels are stored and searchable for future referencing. This is beautiful from an operational perspective as we can easily recall conversations we have had about past projects handled in my department, some even as far back as before I joined the company. This reliable level of information retention is what has endeared me personally to Slack.

What do you dislike most about this product?

I have sometimes struggled with information overload when making use of Slack. This is a result of the active nature of channels that I am part of and of course the non-stop nature of Slack's notification from these channels.

What recommendations would you give to someone considering this product?

For professionals seeking organized , and secured group communication and collaboration within the workspace, I think it is difficult to look further than Slack.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Meet M.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Best all in one product for company employees

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Very User friendly interface. Easy to integrate and use

What is your favorite aspect of this product?

Sharing files and voice chat with colleagues to explain

What do you dislike most about this product?

nothing at all, all around great product

What recommendations would you give to someone considering this product?

I will ask to try it once after that i don't really have to convince to buy it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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