Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

shaffaf k.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product but the notifications can improv

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Ease of usage and diverse features

What is your favorite aspect of this product?

Wide variety of features

What do you dislike most about this product?

Almost nothing except for notifications

What recommendations would you give to someone considering this product?

Go for it, it’s a no brainier

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Vaibhav P.

  • Role: Finance
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy and fantastic product to connect.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The Slack application is very easy to use and doesn't require any special training. Also, I like the concept to search people from organisation and connect with them easily. The interface is very simple and easy to understand. The application helps to connect with third party vendors and make things more simple.

What is your favorite aspect of this product?

The interface is my favourite part as it seems more attractive and easy to use it. It is more convenient and allows a wide range of things to use.

What do you dislike most about this product?

I just want the calling part more easy to use as sometimes we face screen sharing issue while on a call.

What recommendations would you give to someone considering this product?

Use the product and you will love the product even if you are using for a shorter period. You will get addicted to it and you will stop using emails and instead you will slack people

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhik K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Excellent and Powerful team messaging app!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

This is how a business communication tool should be!

What is your favorite aspect of this product?

Everything actually!

What do you dislike most about this product?

The auto “pause notification” thing

What recommendations would you give to someone considering this product?

I would give my 100% recommendation

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

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