Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Abhishek S.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Best App for chat-based communication.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Other applications puts more efforts on calls and video and at the same time Slack has its main focuses on chat-based communication. Also Slack has a free plan too which is not available in other applications.

What is your favorite aspect of this product?

Its User Interface is quite unique and ease to use. It give an option to edit its message which was sent long time back which is really helpful.

What do you dislike most about this product?

Nothing as such.

What recommendations would you give to someone considering this product?

If someone is looking for chat base options then its the best one to go for. it also has option for screen sharing and calls too.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nabeel s.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

A best way to communicate

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack stands out for its intuitive interface, fostering seamless communication and collaboration among teams. Its vibrant community and extensive integration capabilities create a dynamic ecosystem, enhancing productivity and fostering a sense of camaraderie within corporate environments. With its user-friendly features and vibrant community, Slack brings a human touch to workplace communication, revolutionizing team collaboration.

What is your favorite aspect of this product?

I find Slack's intuitive interface and vibrant community engagement particularly appealing. These aspects foster seamless communication and collaboration, creating a dynamic and inclusive environment for teams to thrive in.

What do you dislike most about this product?

Some users may find Slack's notification system overwhelming or struggle with information overload, especially in large teams or busy channels. Additionally, occasional downtime or technical glitches could disrupt workflow continuity, causing frustration for users reliant on the platform for communication and collaboration.

What recommendations would you give to someone considering this product?

For those considering Slack, I recommend carefully planning channel organization and notification settings to avoid information overload and ensure efficient communication. Invest in user training to maximize utilization of Slack's features and promote effective collaboration within teams. Additionally, regularly evaluate and adjust usage patterns to optimize workflow efficiency and maintain a productive communication environment.

Pros

  • Performance Enhancing
  • Efficient Service
  • Altruistic
  • Client's Interest First

Gordon W.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Very quick messaging and reliable

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

I dont find much difference

What is your favorite aspect of this product?

Good instant messaging

What do you dislike most about this product?

Sometimes it hangs up

What recommendations would you give to someone considering this product?

learn it capabilities

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Performance Enhancing

Most Popular Slack Comparisons