What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Amos V.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
Stepping Stone Product
Likeliness to Recommend
What differentiates Slack from other similar products?
We moved from using Skype for Business as our company's main communicating tool to Slack. Slack stood out from Skype and Google Hangout, products with an intuitive user experience, with a vast integration ecosystem, and powerful search functionality tools. The product is well customizable and scalabile.
What is your favorite aspect of this product?
We used the product for 3 years before we switched over to a new communications platform. Slack was great as a communication tool. As a user, my favorite aspect was its intuitive design.
What do you dislike most about this product?
Lack of complete Features pushed us away from the product. Email, phone, etc.
What recommendations would you give to someone considering this product?
This is a good product. Go for it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Giovani G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Slack's Features Are Incredible and Reliable
Likeliness to Recommend
What differentiates Slack from other similar products?
I am impressed by how reliable and easy to use Slack has been. Slack meets our collaboration and communications needs.
What is your favorite aspect of this product?
I love how affordable Slack has been. Slack is fast and accurate to use.
What do you dislike most about this product?
I do not dislike Slack. Slack has been the best.
What recommendations would you give to someone considering this product?
I highly recommend Slack. Slack is brilliant for team communications.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Shubham A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2024
Perfect instant messaging app for corporates
Likeliness to Recommend
What differentiates Slack from other similar products?
Instant messages with distinguished notifications and not so associated with corporate culture image which is not with teams.
What is your favorite aspect of this product?
Notifications and themes that can be changed along with user interface
What do you dislike most about this product?
Takes a bit time in attaching big size excel files.
What recommendations would you give to someone considering this product?
Definitely can use this instead of Microsoft teams
Pros
- Reliable
- Transparent
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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