Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sanjay K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Easy to use, and great results for teamwork

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack gives a lot of features like getting direct notifications from various third-party servers like AWS. This is one of the unique features of Slack.

What is your favorite aspect of this product?

It's known for being a lively workplace tool that brings people together by structuring searchable information into channels.

What do you dislike most about this product?

Slack's pricing is higher compared to its competitors, but it aligns with the software's quality. Additionally, its UI may appear slightly informal.

What recommendations would you give to someone considering this product?

If you want to talk easily with your team and work together smoothly, Slack could be good. But make sure your team is okay with using digital tools before you start using it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Chirag A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Impressive Product

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Integrations

What is your favorite aspect of this product?

Features and integrations

What do you dislike most about this product?

Bit complicated to use

What recommendations would you give to someone considering this product?

Good for enterprises

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

Davut c.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

fantastic messagging product

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Emojis, channels, huddles

What is your favorite aspect of this product?

Channels and private groups

What do you dislike most about this product?

Huddle performance

What recommendations would you give to someone considering this product?

Should try

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

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