Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Afzalur R.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Best tool for organizing projects and complete it.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

What makes Slack unique in the market is that it communicates greatly with other services and is highly customizable. Way more than simply being a messaging application, one could characterize it as "mission control" for the teamwork involved in one's employment. The ability to build, design, and automate tasks for custom channels may be just the key to unlocking a universe of productivity.

What is your favorite aspect of this product?

It is very user-friendly, and all work chats are just right there in one place. I love that, literally, searching for something in my message history is just one quick search away.

What do you dislike most about this product?

Occasionally, Slack can take some time away. It is easy to sometimes get carried away with super-chatty conversation or spend an inordinate amount of time customizing my profile. But that's more of a "me" problem than a Slack problem.

What recommendations would you give to someone considering this product?

If you're even thinking about Slack, do it! It's absolutely the greatest thing since sliced bread in full-bore communication. Just set a few boundaries or you'll get sucked in too deep. Feel free to utilize all the integrations and customization features to make it work the best according to the needs of your team. Believe me, you won't regret this ever.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pankaj K.

  • Role: Operations
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Weaving Together Work and Conversation.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack distinguishes itself with its extensive integrations and app ecosystem. It seamlessly connects with our productivity tools, project management platforms, and custom applications, enhancing our workflow efficiency. Moreover, Slack's flexibility in creating and managing channels effectively caters to our teams.

What is your favorite aspect of this product?

I appreciate how Slack promotes transparency and real-time communication across our organization. The ability to organize discussions into channels based on projects or topics fosters focused collaboration.

What do you dislike most about this product?

Absolutely nothing.

What recommendations would you give to someone considering this product?

Slack is suitable for teams seeking efficient and streamlined communication. Its user-friendly interface, extensive integrations, and collaboration features make it an indispensable tool for enhancing teamwork and productivity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Evan C.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Keeps in Step with Similar Products

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is really mobile friendly, which has not always been the case for Microsoft Teams.

What is your favorite aspect of this product?

Ease of use and set up of channels, sharing of data, and managing shared files.

What do you dislike most about this product?

I think the way it manages notifications for new people joining a team is a little inelegant.

What recommendations would you give to someone considering this product?

This is a good tool for collaboration and communication, similar to Teams and Discord.

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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