Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ataaullah J.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Practical product to use daily

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Simple, yet very effective tool for collaboration

What is your favorite aspect of this product?

The simplicity and ease of use

What do you dislike most about this product?

none so far

What recommendations would you give to someone considering this product?

If you want a great collaborative, slack is a great product to adopt

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Inspires Innovation

Precious A.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Slack is an easy communication choice.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Impossible to speak about Slack without mentioning Channels.. Slack channels embolden the beauty of this platform , as it allows organizations connect employees with information related to their day to day job role together , in one space. This makes communication organized and ensures ideas and notes shared on Channels can easily becomes valuable content for teams, projects , departments etc

What is your favorite aspect of this product?

Slack user friendly design appeals to me the most. Whether I am using Slack on my web browser ,computer desktop or on my mobile, the intuitive experience is the same and navigation is just very straight-forward. I am of the opinion that anyone who can navigate the internet conveniently will have no problems learning to use Slack.

What do you dislike most about this product?

On occasions, notification tends to get overwhelming due to the high activity level of channels that I am a part of. In such situations, Slack can sometimes be a distraction.

What recommendations would you give to someone considering this product?

Using Slack reduces the reliance of teams on emails, and that's a good thing. Email communication is not flexible and is easily exposed to malicious tendencies such as malwares. Use of Slack reduces the chance of the aforementioned.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Santiago M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product! Easy to use and integrate

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack offers a nice and user-friendly interface, making it easy for teams to communicate and collaborate. Its intuitive design allows for quick adoption and minimal training. Also and most importantly Slack integrates seamlessly with a wide range of third-party apps and services, allowing users to bring all their tools into one platform.

What is your favorite aspect of this product?

That you can have acces and previews of many other apps in Slack.

What do you dislike most about this product?

I would like to be able to customize more the notifications

What recommendations would you give to someone considering this product?

I have used many other similar platforms and in my opinion, this is the best all around product of its kind,

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Most Popular Slack Comparisons