Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Vivek S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Ideal platform for communication stabilization.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The ideal thing for communication.it is very easy and quick to find past history and integrates with many third party applications.

What is your favorite aspect of this product?

It supports powerful and advanced features such as DMs, video calls, channels and file sharing.

What do you dislike most about this product?

In my openion nothing is in slack to hate, very good software I realy like it.

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Client Friendly Policies

Cons

  • Commodity Features
  • Less Respectful
  • Less Transparent

Ayanfe M.

  • Role: Finance
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Good in team communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack stands out from other similar products through its intuitive interface, extensive integration options, and robust search functionality, fostering seamless communication and collaboration within teams.

What is your favorite aspect of this product?

My favorite aspect of Slack is its ability to streamline communication and collaboration, keeping teams organized and productive with its user-friendly interface and powerful features.

What do you dislike most about this product?

The search functionality could be more advanced, as finding specific messages or files within large channels or conversations can sometimes be challenging.

What recommendations would you give to someone considering this product?

For someone considering Slack, I would recommend investing time in setting up channels and integrations thoughtfully, exploring its various features and customization options to tailor the platform effectively to your team's needs and workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kanwarpal R.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Built for collaboration

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Integration with other software tools

What is your favorite aspect of this product?

Ease of use and efficiency

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Best product for collaboration and daily communication

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

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