What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
"Fantastic Product"
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Yogendra S.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2024
Fantastic Product, Easy Collaboration To Your Team
Likeliness to Recommend
What differentiates Slack from other similar products?
It have latest features like, reply in threads, canvas for writing meeting notes, easy to use, mobile and web compatible. Besides that customization with the themes, emojis and integrations with vast library of third-party apps.
What is your favorite aspect of this product?
The best part about it is that its work well as an real-time communication channels, because of features like; mentions, reactions, and emojis facilitate quick interaction and feedback. Other than that its interface as in mobile app is quite user-friendly.
What do you dislike most about this product?
There are security concerns and breach of data. so that is the only concern or dislike points.
What recommendations would you give to someone considering this product?
If you are looking for an real-time communication channel that has plethora of features like you can do, voice call, video call, screen sharing, replies in threads and other third-party integrations you can go forward to use this tool.
Pros
- Continually Improving Product
- Effective Service
- Helps Innovate
- Reliable
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Under Delivered
Please tell us why you think this review should be flagged.
Bruno C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Likeliness to Recommend
Pros
- Efficient Service
- Effective Service
- Respectful
- Helps Innovate
Please tell us why you think this review should be flagged.
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