Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2024

"Fantastic Product"

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yogendra S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic Product, Easy Collaboration To Your Team

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

It have latest features like, reply in threads, canvas for writing meeting notes, easy to use, mobile and web compatible. Besides that customization with the themes, emojis and integrations with vast library of third-party apps.

What is your favorite aspect of this product?

The best part about it is that its work well as an real-time communication channels, because of features like; mentions, reactions, and emojis facilitate quick interaction and feedback. Other than that its interface as in mobile app is quite user-friendly.

What do you dislike most about this product?

There are security concerns and breach of data. so that is the only concern or dislike points.

What recommendations would you give to someone considering this product?

If you are looking for an real-time communication channel that has plethora of features like you can do, voice call, video call, screen sharing, replies in threads and other third-party integrations you can go forward to use this tool.

Pros

  • Continually Improving Product
  • Effective Service
  • Helps Innovate
  • Reliable

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Under Delivered

Bruno C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Efficient Service
  • Effective Service
  • Respectful
  • Helps Innovate

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