Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

William H.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Unmatched centralized messaging.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slacks centralized messaging design, and its plethora of integration capabilities, sets it apart from any other messaging software, that I have encountered . Being able to automate small, workflow processes on Slack adds a lot to my productivity levels at work.

What is your favorite aspect of this product?

Slack's intuitive user interface makes it exceptionally smooth and easy to use on different platforms . Be it on desktop , mobile or on web browser. Using a communication software which most employees can learn to use within a day , really makes Slack a standout tool.

What do you dislike most about this product?

Occasionally, I experience lags in refreshing messages on Slack , especially on the desktop version. This has been very disruptive to my flow of communication , especially when it happens during active work hours.

What recommendations would you give to someone considering this product?

For technology teams like ours, I am of the opinion that Slack is a tool to consider.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Shubham M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Slack Review

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It's one of the best communication tool for a large organization. It's has a great capabilities of customization as per the need of the organization and the best thing is that it can be integrated with any tool

What is your favorite aspect of this product?

Customization and integration.

What do you dislike most about this product?

nothing to dislike, but it's costly

What recommendations would you give to someone considering this product?

must go for it if you're trying to establish a effective communication within organization

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ipek Nil B.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Amazing Business Communication

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack made business instant messaging more fun and enjoyable and it's a great thing.

What is your favorite aspect of this product?

I like how the link preview works in this tool, sometimes I do not even need to open the link at all.

What do you dislike most about this product?

I really think the pricing is on the roof tight now and it hurts us as businesses.

What recommendations would you give to someone considering this product?

I would recommend people who are not familiar with the tool to be more familiar with the tool as soon as possible to get ready.

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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