Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Shivam G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Slack Review

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is good for chatting with the team. Good for huddle and meetings.

What is your favorite aspect of this product?

The favorite aspect is the emojis in slack. It do offer fun emojis to react.

What do you dislike most about this product?

The last seen feature is missing in teams.

What recommendations would you give to someone considering this product?

Good product for video conferencing, group chats and instant messaging.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Appreciates Incumbent Status

Sacide T.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Best Business Messaging App

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The whole app is based on redesigning business instant messaging, its spectacular.

What is your favorite aspect of this product?

I like the way this tool have all the groups and it's very easy to find what you look for.

What do you dislike most about this product?

The prices per user is so high, so that we need to give guest accounts to newcomers.

What recommendations would you give to someone considering this product?

I would recommend especially to older generations to get used to this tool because the future lies here.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Berkay A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Easy to use, diverse features

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

channel based communication

What is your favorite aspect of this product?

Integration ecosystem

What do you dislike most about this product?

managing notifications

What recommendations would you give to someone considering this product?

have a demo first

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

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